Effective Date: August 2, 2026
At Posh N Trendy, customer satisfaction is our priority. We strive to deliver quality products that meet your expectations. If you are not completely satisfied with your purchase, please read our Return & Refund Policy below.
You may request a return if:
You received a wrong product.
You received a damaged or defective product.
The product has a manufacturing defect.
The size received is different from the one you ordered (subject to stock availability for exchange).
To be eligible for a return, the item must:
Be returned within 7 days of receiving the order.
Be unused, unwashed, and in its original condition.
Have all original tags, packaging, and accessories intact.
Not show any signs of wear, perfume, stains, or damage caused by the customer.
The following items cannot be returned or refunded:
Products damaged due to customer misuse.
Items without original tags or packaging.
Products returned after the return window has expired.
Clearance, promotional, or discounted items (unless they are damaged or incorrect).
Products purchased during special campaigns where "No Return" is clearly mentioned.
We offer exchanges for:
Wrong size (subject to stock availability).
Wrong product delivered.
Damaged or defective products.
If your preferred size is unavailable, you may choose another product of equal value or receive store credit.
To request a return:
Contact our customer support within 7 days of receiving your order.
Provide your Order Number along with clear photos or videos of the product if it is damaged, defective, or incorrect.
Our support team will review your request and provide return instructions.
Once approved, return the product through the designated courier service.
Returns sent without prior approval may not be accepted.
Refunds are applicable only in the following cases:
The ordered product is unavailable after payment.
A replacement cannot be provided for an approved return.
The order is cancelled by Posh N Trendy before shipment.
After receiving and inspecting the returned item, approved refunds will be processed within 7–10 business days.
Refunds will be issued through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds will be sent via mobile banking or bank transfer after confirming the customer's account details.
If the return is due to our mistake (wrong item, damaged product, or manufacturing defect), Posh N Trendy will bear the return shipping cost.
If the return is due to a size change or a change of mind, the customer will be responsible for the return and re-delivery charges.
Orders may be cancelled before shipment by contacting our customer support.
Once an order has been shipped, it cannot be cancelled and will be treated under the Return Policy.
For Cash on Delivery orders, customers are requested to inspect the parcel before accepting it whenever possible.
Refusing an order without a valid reason may affect eligibility for future Cash on Delivery purchases.
For hygiene reasons, certain items (if applicable) such as innerwear, socks, or personal-use accessories cannot be returned unless they are defective or incorrectly delivered.
If you have any questions regarding returns or refunds, please contact our customer support team.
Please include your Order Number and relevant details so we can assist you as quickly as possible.
